/* ---------- launcher ---------- */
.kb-launcher {
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: 100005;
    width: 51px;
    height: 51px;
    border: 0;
    border-radius: 50%;
    padding: 0;
    background: linear-gradient(165.26deg, #C83333 10.42%, #621919 127.69%);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 8px 28px rgba(200, 51, 51, .4);
}

.kb-launcher:hover {
    transform: scale(1.06)
}

.kb-launcher svg {
    width: 22px;
    height: 17px;
    display: block
}

.kb-launcher .kb-icon-close {
    display: none
}

.kb-launcher.is-open .kb-icon-close {
    display: block
}

.kb-launcher.is-open .kb-icon-bot {
    display: none
}

.kb-launcher:focus-visible {
    outline: 2px solid #e2342f;
    outline-offset: 2px
}

/* ---------- panel ---------- */
.kb-panel {
    position: fixed;
    right: 24px;
    bottom: 90px;
    z-index: 10590000000;
    width: 380px;
    max-width: calc(100vw - 32px);
    height: 510px;
    max-height: calc(100vh - 140px);
    background: #111112;
    color: #f2f2f2;
    border-radius: 14px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    opacity: 0;
    visibility: hidden;
    transform: translateY(16px) scale(.98);
    transition: opacity .2s ease, transform .2s ease, visibility .2s;
    box-sizing: border-box;
}

/* host sites often set a global box-sizing — pin ours regardless */
.kb-panel *,
.kb-panel *::before,
.kb-panel *::after {
    box-sizing: border-box
}

.kb-panel.is-open {
    opacity: 1;
    visibility: visible;
    transform: none
}

.kb-panel :focus-visible {
    outline: 2px solid #e2342f;
    outline-offset: 2px
}

.kb-panel .kb-head {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 16px 18px;
    background: linear-gradient(135deg, #1A0A0A 0%, #2D0808 100%);
    border: 0.8px solid #E53E3E33;
    flex-shrink: 0;
}

.kb-panel .kb-avatar {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: #e2342f;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.kb-panel .kb-avatar svg {
    width: 19px;
    height: 19px;
    color: #fff;
    display: block
}

.kb-panel .kb-title {
    font-weight: 600;
    font-size: 14.8px;
    line-height: 1.2;
    margin: 0;
    color: #fff
}

.kb-panel .kb-status {
    font-size: .8rem;
    color: #99A1AF;
    margin: 0
}

.kb-panel .kb-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #05DF72;
    display: inline-block;
    margin-right: 6px;
}

.kb-panel .kb-dot.is-off {
    background: #8a8a8e
}

/* ---------- scrollable message area ----------
   min-height:0 is what lets this flex child shrink and scroll
   instead of pushing the panel taller. */
.kb-panel .kb-body {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
    padding: 18px;
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.kb-panel .kb-body::-webkit-scrollbar {
    width: 6px
}

.kb-panel .kb-body::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, .14);
    border-radius: 3px
}

.kb-panel .kb-msg {
    display: flex;
    gap: 10px;
    align-items: flex-start;
    max-width: 88%
}

.kb-panel .kb-msg.bot {
    align-self: flex-start
}

.kb-panel .kb-msg.user {
    align-self: flex-end;
    flex-direction: row-reverse
}

.kb-panel .kb-msg-avatar {
    width: 26px;
    height: 26px;
    border-radius: 50%;
    background: #e2342f;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    margin-top: 2px;
}

.kb-panel .kb-msg-avatar svg {
    width: 14px;
    height: 14px;
    color: #fff;
    display: block
}

.kb-panel .kb-bubble {
    padding: 11px 14px;
    border-radius: 12px;
    border: 0.8px solid #FFFFFF12;
    font-size: 14.8px;
    font-weight: 400;
    line-height: 1.45;
    background: #1A1A1A;
    color: #E5E5E5;
    white-space: pre-wrap;
    word-break: break-word;
}

.kb-panel .kb-msg.user .kb-bubble {
    background: #e2342f;
    color: #fff
}

.kb-panel .kb-typing {
    display: flex;
    gap: 5px;
    padding: 14px
}

.kb-panel .kb-typing span {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #e2342f;
    animation: kbBounce 1.2s infinite ease-in-out;
}

.kb-panel .kb-typing span:nth-child(2) {
    animation-delay: .15s
}

.kb-panel .kb-typing span:nth-child(3) {
    animation-delay: .3s
}

@keyframes kbBounce {
    0%, 60%, 100% {
        opacity: .35;
        transform: translateY(0)
    }
    30% {
        opacity: 1;
        transform: translateY(-4px)
    }
}

/* ---------- error strip ---------- */
.kb-panel .kb-error {
    flex-shrink: 0;
    margin: 0 18px 10px;
    padding: 9px 12px;
    border-radius: 8px;
    background: rgba(226, 52, 47, .12);
    border: 1px solid rgba(226, 52, 47, .4);
    color: #ff9b97;
    font-size: .85rem;
}

.kb-panel .kb-error[hidden] {
    display: none
}

/* ---------- quick replies ---------- */
.kb-panel .kb-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 0 18px 12px;
    flex-shrink: 0
}

.kb-panel .kb-chips[hidden] {
    display: none
}

.kb-panel .kb-chip {
    background: transparent;
    border: 0.8px solid #E53E3E66;
    color: #E53E3E;
    border-radius: 999px;
    padding: 7px 11px;
    font-size: 12.7px;
    line-height: 1.2;
    cursor: pointer;
    transition: background .15s ease, color .15s ease;
}

.kb-panel .kb-chip:hover {
    background: rgba(200, 51, 51, .15);
    color: #e2342f;
}

/* ---------- input ---------- */
.kb-panel .kb-foot {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 12px 14px;
    flex-shrink: 0;
    border-top: 1px solid rgba(255, 255, 255, .07);
    background: #151516;
}

.kb-panel .kb-input {
    flex: 1;
    min-width: 0;
    background: transparent;
    border: 0;
    outline: 0;
    /*color: #4A5565;*/
    color: #E5E5E5;
    font-size: 14.8px;
    padding: 0;
    margin: 0;
    box-shadow: none;
}

.kb-panel .kb-input::placeholder {
    color: #9a9a9e;
    opacity: 1
}

.kb-panel .kb-input:disabled {
    opacity: .5
}

.kb-panel .kb-send {
    background: transparent;
    border: 0;
    padding: 0;
    color: #9a9a9e;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
}

.kb-panel .kb-send:hover {
    color: #e2342f;
    background: rgba(226, 52, 47, .12)
}

.kb-panel .kb-send:disabled {
    opacity: .4;
    cursor: default;
    background: transparent;
    color: #9a9a9e
}

.kb-panel .kb-send svg {
    width: 18px;
    height: 18px;
    display: block
}


/* ---------- ripple ---------- */
.kb-launcher::before,
.kb-launcher::after {
    content: "";
    position: absolute;
    inset: 0;
    border-radius: 50%;
    background: linear-gradient(180deg, #c83333, #621919);
    z-index: -1;
    animation: kbRipple 2.6s cubic-bezier(.22, .61, .36, 1) infinite;
}

.kb-launcher::after {
    animation-delay: 1.2s
}

@keyframes kbRipple {
    0% {
        transform: scale(1);
        opacity: .6
    }
    100% {
        transform: scale(1.7);
        opacity: 0
    }
}

.kb-launcher.is-open::before,
.kb-launcher.is-open::after {
    animation: none;
    opacity: 0
}

@media (prefers-reduced-motion: reduce) {
    .kb-launcher::before,
    .kb-launcher::after {
        animation: none;
        opacity: 0
    }

    .kb-panel, .kb-panel .kb-typing span {
        animation: none;
        transition: none
    }
}

/* ---------- responsive / motion ---------- */
@media (prefers-reduced-motion: reduce) {
    .kb-panel, .kb-launcher, .kb-panel .kb-typing span {
        animation: none !important;
        transition: none !important;
    }
}

@media (max-width: 420px) {
    .kb-panel {
        right: 12px;
        left: 12px;
        width: auto;
        bottom: 92px
    }

    .kb-launcher {
        right: 16px;
        bottom: 16px;
        width: 56px;
        height: 56px
    }
}


/* ============================================================
   1440 – 1530
   ============================================================ */
@media (min-width: 1440px) and (max-width: 1529.98px) {
    .kb-launcher {
        right: 20px;
        bottom: 20px;
        width: 48px;
        height: 48px
    }

    .kb-launcher svg {
        width: 20px;
        height: 16px
    }

    .kb-panel {
        right: 20px;
        bottom: 82px;
        width: 352px;
        height: 453px;
        max-height: calc(100vh - 120px);
        border-radius: 12px
    }

    .kb-panel .kb-head {
        padding: 14px 16px;
        gap: 10px
    }

    .kb-panel .kb-avatar {
        width: 34px;
        height: 34px
    }

    .kb-panel .kb-avatar svg {
        width: 17px;
        height: 17px
    }

    .kb-panel .kb-title {
        font-size: 14px
    }

    .kb-panel .kb-status {
        font-size: .75rem
    }

    .kb-panel .kb-body {
        padding: 16px;
        gap: 12px
    }

    .kb-panel .kb-msg-avatar {
        width: 24px;
        height: 24px
    }

    .kb-panel .kb-bubble {
        font-size: 14px;
        padding: 10px 12px;
        border-radius: 11px
    }

    .kb-panel .kb-error {
        margin: 0 16px 8px;
        padding: 8px 11px;
        font-size: .8rem
    }

    .kb-panel .kb-chips {
        padding: 0 16px 10px;
        gap: 7px
    }

    .kb-panel .kb-chip {
        font-size: 12px;
        padding: 6px 10px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px;
        gap: 7px
    }

    .kb-panel .kb-input {
        font-size: 14px
    }

    .kb-panel .kb-send {
        width: 34px;
        height: 34px
    }

    .kb-panel .kb-send svg {
        width: 17px;
        height: 17px
    }
}

/* ============================================================
   1300 – 1440
   ============================================================ */
@media (min-width: 1300px) and (max-width: 1439.98px) {
    .kb-launcher {
        right: 18px;
        bottom: 18px;
        width: 46px;
        height: 46px
    }

    .kb-launcher svg {
        width: 19px;
        height: 15px
    }

    .kb-panel {
        right: 18px;
        bottom: 78px;
        width: 340px;
        height: 468px;
        max-height: calc(100vh - 115px);
        border-radius: 12px
    }

    .kb-panel .kb-head {
        padding: 13px 15px;
        gap: 10px
    }

    .kb-panel .kb-avatar {
        width: 33px;
        height: 33px
    }

    .kb-panel .kb-avatar svg {
        width: 16px;
        height: 16px
    }

    .kb-panel .kb-title {
        font-size: 13.6px
    }

    .kb-panel .kb-status {
        font-size: .74rem
    }

    .kb-panel .kb-body {
        padding: 15px;
        gap: 12px
    }

    .kb-panel .kb-msg-avatar {
        width: 24px;
        height: 24px
    }

    .kb-panel .kb-bubble {
        font-size: 13.6px;
        padding: 10px 12px;
        border-radius: 11px
    }

    .kb-panel .kb-error {
        margin: 0 15px 8px;
        font-size: .79rem
    }

    .kb-panel .kb-chips {
        padding: 0 15px 10px;
        gap: 7px
    }

    .kb-panel .kb-chip {
        font-size: 11.8px;
        padding: 6px 10px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px
    }

    .kb-panel .kb-input {
        font-size: 13.6px
    }

    .kb-panel .kb-send {
        width: 33px;
        height: 33px
    }

    .kb-panel .kb-send svg {
        width: 17px;
        height: 17px
    }
}

/* ============================================================
   1279 – 1300
   ============================================================ */
@media (min-width: 1279px) and (max-width: 1299.98px) {
    .kb-launcher {
        right: 17px;
        bottom: 17px;
        width: 45px;
        height: 45px
    }

    .kb-launcher svg {
        width: 19px;
        height: 15px
    }

    .kb-panel {
        right: 17px;
        bottom: 74px;
        width: 334px;
        height: 458px;
        max-height: calc(100vh - 112px)
    }

    .kb-panel .kb-head {
        padding: 13px 14px
    }

    .kb-panel .kb-avatar {
        width: 33px;
        height: 33px
    }

    .kb-panel .kb-title {
        font-size: 13.4px
    }

    .kb-panel .kb-body {
        padding: 14px;
        gap: 11px
    }

    .kb-panel .kb-bubble {
        font-size: 13.4px;
        padding: 10px 12px
    }

    .kb-panel .kb-error {
        margin: 0 14px 8px;
        font-size: .78rem
    }

    .kb-panel .kb-chips {
        padding: 0 14px 10px
    }

    .kb-panel .kb-chip {
        font-size: 11.6px;
        padding: 6px 9px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px
    }

    .kb-panel .kb-input {
        font-size: 13.4px
    }

    .kb-panel .kb-send {
        width: 33px;
        height: 33px
    }
}

/* ============================================================
   1199 – 1279
   ============================================================ */
@media (min-width: 1199px) and (max-width: 1278.98px) {
    .kb-launcher {
        right: 16px;
        bottom: 16px;
        width: 44px;
        height: 44px
    }

    .kb-launcher svg {
        width: 18px;
        height: 14px
    }

    .kb-panel {
        right: 16px;
        bottom: 72px;
        width: 326px;
        height: 448px;
        max-height: calc(100vh - 110px)
    }

    .kb-panel .kb-head {
        padding: 12px 14px;
        gap: 9px
    }

    .kb-panel .kb-avatar {
        width: 32px;
        height: 32px
    }

    .kb-panel .kb-avatar svg {
        width: 16px;
        height: 16px
    }

    .kb-panel .kb-title {
        font-size: 13.2px
    }

    .kb-panel .kb-status {
        font-size: .72rem
    }

    .kb-panel .kb-body {
        padding: 14px;
        gap: 11px
    }

    .kb-panel .kb-msg-avatar {
        width: 23px;
        height: 23px
    }

    .kb-panel .kb-bubble {
        font-size: 13.2px;
        padding: 9px 12px;
        border-radius: 10px
    }

    .kb-panel .kb-error {
        margin: 0 14px 8px;
        font-size: .78rem
    }

    .kb-panel .kb-chips {
        padding: 0 14px 10px;
        gap: 6px
    }

    .kb-panel .kb-chip {
        font-size: 11.5px;
        padding: 6px 9px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px
    }

    .kb-panel .kb-input {
        font-size: 13.2px
    }

    .kb-panel .kb-send {
        width: 32px;
        height: 32px
    }

    .kb-panel .kb-send svg {
        width: 16px;
        height: 16px
    }
}

/* ============================================================
   1024 – 1199
   ============================================================ */
@media (min-width: 1024px) and (max-width: 1198.98px) {
    .kb-launcher {
        right: 15px;
        bottom: 15px;
        width: 44px;
        height: 44px
    }

    .kb-launcher svg {
        width: 18px;
        height: 14px
    }

    .kb-panel {
        right: 15px;
        bottom: 70px;
        width: 320px;
        height: 440px;
        max-height: calc(100vh - 108px)
    }

    .kb-panel .kb-head {
        padding: 12px 14px;
        gap: 9px
    }

    .kb-panel .kb-avatar {
        width: 32px;
        height: 32px
    }

    .kb-panel .kb-title {
        font-size: 13.2px
    }

    .kb-panel .kb-body {
        padding: 13px;
        gap: 11px
    }

    .kb-panel .kb-msg {
        max-width: 90%
    }

    .kb-panel .kb-bubble {
        font-size: 13.2px;
        padding: 9px 12px
    }

    .kb-panel .kb-typing {
        gap: 4px;
        padding: 12px
    }

    .kb-panel .kb-typing span {
        width: 6px;
        height: 6px
    }

    .kb-panel .kb-error {
        margin: 0 13px 8px;
        font-size: .78rem
    }

    .kb-panel .kb-chips {
        padding: 0 13px 10px;
        gap: 6px
    }

    .kb-panel .kb-chip {
        font-size: 11.4px;
        padding: 6px 9px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px
    }

    .kb-panel .kb-input {
        font-size: 13.2px
    }

    .kb-panel .kb-send {
        width: 32px;
        height: 32px
    }
}

/* ============================================================
   991 – 1024
   ============================================================ */
@media (min-width: 991px) and (max-width: 1023.98px) {
    .kb-launcher {
        right: 15px;
        bottom: 15px;
        width: 46px;
        height: 46px
    }

    .kb-launcher svg {
        width: 19px;
        height: 15px
    }

    .kb-panel {
        right: 15px;
        bottom: 72px;
        width: 328px;
        height: 448px;
        max-height: calc(100vh - 110px)
    }

    .kb-panel .kb-head {
        padding: 13px 15px
    }

    .kb-panel .kb-avatar {
        width: 34px;
        height: 34px
    }

    .kb-panel .kb-title {
        font-size: 13.6px
    }

    .kb-panel .kb-body {
        padding: 14px;
        gap: 12px
    }

    .kb-panel .kb-msg {
        max-width: 90%
    }

    .kb-panel .kb-bubble {
        font-size: 13.6px;
        padding: 10px 13px
    }

    .kb-panel .kb-chips {
        padding: 0 14px 10px
    }

    .kb-panel .kb-chip {
        font-size: 12px;
        padding: 7px 10px
    }

    .kb-panel .kb-foot {
        padding: 11px 13px
    }

    .kb-panel .kb-input {
        font-size: 13.6px
    }

    .kb-panel .kb-send {
        width: 34px;
        height: 34px
    }
}

/* ============================================================
   768 – 991
   ============================================================ */
@media (min-width: 768px) and (max-width: 990.98px) {
    .kb-launcher {
        right: 14px;
        bottom: 14px;
        width: 48px;
        height: 48px
    }

    .kb-launcher svg {
        width: 20px;
        height: 16px
    }

    .kb-panel {
        right: 14px;
        bottom: 74px;
        width: 334px;
        height: 441px;
        max-height: calc(100vh - 112px)
    }

    .kb-panel .kb-head {
        padding: 13px 15px;
        gap: 10px
    }

    .kb-panel .kb-avatar {
        width: 35px;
        height: 35px
    }

    .kb-panel .kb-title {
        font-size: 13.8px
    }

    .kb-panel .kb-body {
        padding: 14px;
        gap: 12px
    }

    .kb-panel .kb-msg {
        max-width: 92%
    }

    .kb-panel .kb-bubble {
        font-size: 13.8px;
        padding: 10px 13px
    }

    .kb-panel .kb-error {
        margin: 0 14px 9px;
        font-size: .8rem
    }

    .kb-panel .kb-chips {
        padding: 0 14px 10px;
        gap: 7px
    }

    .kb-panel .kb-chip {
        font-size: 12px;
        padding: 7px 10px
    }

    .kb-panel .kb-foot {
        padding: 11px 13px
    }

    .kb-panel .kb-input {
        font-size: 13.8px
    }

    .kb-panel .kb-send {
        width: 34px;
        height: 34px
    }
}

/* ============================================================
   567 – 768
   ============================================================ */
@media (min-width: 567px) and (max-width: 767.98px) {
    .kb-launcher {
        right: 14px;
        bottom: 14px;
        width: 50px;
        height: 50px
    }

    .kb-launcher svg {
        width: 21px;
        height: 16px
    }

    .kb-panel {
        right: 14px;
        bottom: 76px;
        width: 340px;
        max-width: calc(100vw - 28px);
        height: 437px;
        max-height: calc(100vh - 110px);
    }

    .kb-panel .kb-head {
        padding: 14px 15px
    }

    .kb-panel .kb-avatar {
        width: 36px;
        height: 36px
    }

    .kb-panel .kb-title {
        font-size: 14px
    }

    .kb-panel .kb-body {
        padding: 14px;
        gap: 12px
    }

    .kb-panel .kb-msg {
        max-width: 92%
    }

    .kb-panel .kb-bubble {
        font-size: 14px;
        padding: 10px 13px
    }

    .kb-panel .kb-chips {
        padding: 0 14px 10px
    }

    .kb-panel .kb-chip {
        font-size: 12px
    }

    .kb-panel .kb-foot {
        padding: 11px 13px
    }

    .kb-panel .kb-input {
        font-size: 14px
    }
}

/* ============================================================
   480 – 567
   ============================================================ */
@media (min-width: 480px) and (max-width: 566.98px) {
    .kb-launcher {
        right: 14px;
        bottom: 14px;
        width: 52px;
        height: 52px
    }

    .kb-launcher svg {
        width: 21px;
        height: 16px
    }

    .kb-panel {
        right: 12px;
        left: 12px;
        width: auto;
        bottom: 80px;
        height: 441px;
        max-height: calc(100vh - 150px);
        border-radius: 12px;
    }

    .kb-panel .kb-head {
        padding: 13px 14px;
        gap: 10px
    }

    .kb-panel .kb-avatar {
        width: 34px;
        height: 34px
    }

    .kb-panel .kb-title {
        font-size: 13.6px
    }

    .kb-panel .kb-status {
        font-size: .75rem
    }

    .kb-panel .kb-body {
        padding: 13px;
        gap: 11px
    }

    .kb-panel .kb-msg {
        max-width: 94%
    }

    .kb-panel .kb-bubble {
        font-size: 13.6px;
        padding: 10px 12px
    }

    .kb-panel .kb-error {
        margin: 0 13px 8px;
        font-size: .78rem
    }

    .kb-panel .kb-chips {
        padding: 0 13px 10px;
        gap: 6px
    }

    .kb-panel .kb-chip {
        font-size: 11.5px;
        padding: 6px 9px
    }

    .kb-panel .kb-foot {
        padding: 10px 12px
    }

    .kb-panel .kb-input {
        font-size: 16px
    }

    /* 16px prevents iOS zoom-on-focus */
    .kb-panel .kb-send {
        width: 34px;
        height: 34px
    }
}

/* ============================================================
   320 – 480
   ============================================================ */
@media (min-width: 320px) and (max-width: 479.98px) {
    .kb-launcher {
        right: 12px;
        bottom: 12px;
        width: 50px;
        height: 50px
    }

    .kb-launcher svg {
        width: 20px;
        height: 16px
    }

    .kb-panel {
        right: 10px;
        left: 10px;
        width: auto;
        bottom: 74px;
        height: 441px;
        max-height: calc(100vh - 140px);
        border-radius: 12px;
    }

    .kb-panel .kb-head {
        padding: 12px 13px;
        gap: 9px
    }

    .kb-panel .kb-avatar {
        width: 32px;
        height: 32px
    }

    .kb-panel .kb-avatar svg {
        width: 16px;
        height: 16px
    }

    .kb-panel .kb-title {
        font-size: 13.2px
    }

    .kb-panel .kb-status {
        font-size: .72rem
    }

    .kb-panel .kb-dot {
        width: 7px;
        height: 7px;
        margin-right: 5px
    }

    .kb-panel .kb-body {
        padding: 12px;
        gap: 10px
    }

    .kb-panel .kb-msg {
        max-width: 95%;
        gap: 8px
    }

    .kb-panel .kb-msg-avatar {
        width: 23px;
        height: 23px
    }

    .kb-panel .kb-msg-avatar svg {
        width: 13px;
        height: 13px
    }

    .kb-panel .kb-bubble {
        font-size: 13.2px;
        padding: 9px 11px;
        border-radius: 10px
    }

    .kb-panel .kb-typing {
        gap: 4px;
        padding: 12px
    }

    .kb-panel .kb-typing span {
        width: 6px;
        height: 6px
    }

    .kb-panel .kb-error {
        margin: 0 12px 8px;
        padding: 8px 10px;
        font-size: .76rem
    }

    .kb-panel .kb-chips {
        padding: 0 12px 9px;
        gap: 6px
    }

    .kb-panel .kb-chip {
        font-size: 11.2px;
        padding: 6px 9px
    }

    .kb-panel .kb-foot {
        padding: 10px 11px;
        gap: 6px
    }

    .kb-panel .kb-input {
        font-size: 16px
    }

    .kb-panel .kb-send {
        width: 33px;
        height: 33px
    }

    .kb-panel .kb-send svg {
        width: 17px;
        height: 17px
    }
}

/* ============================================================
   below 320
   ============================================================ */
@media (max-width: 319.98px) {
    .kb-launcher {
        right: 10px;
        bottom: 10px;
        width: 44px;
        height: 44px
    }

    .kb-launcher svg {
        width: 18px;
        height: 14px
    }

    .kb-panel {
        right: 6px;
        left: 6px;
        width: auto;
        bottom: 62px;
        height: 441px;
        max-height: calc(100vh - 120px);
        border-radius: 10px;
    }

    .kb-panel .kb-head {
        padding: 10px 11px;
        gap: 7px
    }

    .kb-panel .kb-avatar {
        width: 28px;
        height: 28px
    }

    .kb-panel .kb-avatar svg {
        width: 14px;
        height: 14px
    }

    .kb-panel .kb-title {
        font-size: 12.4px
    }

    .kb-panel .kb-status {
        font-size: .68rem
    }

    .kb-panel .kb-dot {
        width: 6px;
        height: 6px;
        margin-right: 4px
    }

    .kb-panel .kb-body {
        padding: 10px;
        gap: 9px
    }

    .kb-panel .kb-msg {
        max-width: 97%;
        gap: 6px
    }

    .kb-panel .kb-msg-avatar {
        width: 20px;
        height: 20px
    }

    .kb-panel .kb-msg-avatar svg {
        width: 11px;
        height: 11px
    }

    .kb-panel .kb-bubble {
        font-size: 12.4px;
        padding: 8px 10px;
        border-radius: 9px;
        line-height: 1.4
    }

    .kb-panel .kb-typing {
        gap: 3px;
        padding: 10px
    }

    .kb-panel .kb-typing span {
        width: 5px;
        height: 5px
    }

    .kb-panel .kb-error {
        margin: 0 10px 7px;
        padding: 7px 9px;
        font-size: .72rem
    }

    .kb-panel .kb-chips {
        padding: 0 10px 8px;
        gap: 4px
    }

    .kb-panel .kb-chip {
        font-size: 10.5px;
        padding: 5px 7px
    }

    .kb-panel .kb-foot {
        padding: 8px 9px;
        gap: 5px
    }

    .kb-panel .kb-input {
        font-size: 16px
    }

    .kb-panel .kb-send {
        width: 30px;
        height: 30px
    }

    .kb-panel .kb-send svg {
        width: 15px;
        height: 15px
    }
}
/* ============================================================
   LEAD FORM
   ============================================================ */
.kb-panel .kb-foot[hidden],
.kb-panel .kb-lead[hidden],
.kb-panel .kb-lead-error[hidden] {
    display: none
}

.kb-panel .kb-lead {
    flex: 0 0 auto;
    min-height: 0;
    max-height: 75%;
    overflow-y: auto;
    overscroll-behavior: contain;
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 12px 14px 14px;
    margin: 0;
    border-top: 1px solid rgba(255, 255, 255, .07);
    background: #151516;
}

.kb-panel .kb-lead::-webkit-scrollbar {
    width: 6px
}

.kb-panel .kb-lead::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, .14);
    border-radius: 3px
}

.kb-panel .kb-lead-intro {
    margin: 0 0 2px;
    font-size: 13px;
    line-height: 1.4;
    color: #99A1AF
}

.kb-panel .kb-lead input[type="text"],
.kb-panel .kb-lead input[type="email"],
.kb-panel .kb-lead input[type="tel"],
.kb-panel .kb-lead textarea {
    width: 100%;
    margin: 0;
    padding: 9px 11px;
    background: #1A1A1A;
    border: 0.8px solid #FFFFFF1F;
    border-radius: 8px;
    color: #E5E5E5;
    font-family: inherit;
    font-size: 14px;
    line-height: 1.4;
    outline: 0;
    box-shadow: none;
}

.kb-panel .kb-lead textarea {
    resize: vertical;
    min-height: 64px
}

.kb-panel .kb-lead input::placeholder,
.kb-panel .kb-lead textarea::placeholder {
    color: #9a9a9e;
    opacity: 1
}

.kb-panel .kb-lead input:focus,
.kb-panel .kb-lead textarea:focus {
    border-color: #e2342f
}

.kb-panel .kb-lead-consent {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    margin: 2px 0 0;
    font-size: 12.5px;
    line-height: 1.4;
    color: #99A1AF;
    cursor: pointer;
}

.kb-panel .kb-lead-consent input[type="checkbox"] {
    width: 15px;
    height: 15px;
    margin: 2px 0 0;
    flex-shrink: 0;
    accent-color: #e2342f;
}

.kb-panel .kb-lead-error {
    padding: 8px 10px;
    border-radius: 8px;
    background: rgba(226, 52, 47, .12);
    border: 1px solid rgba(226, 52, 47, .4);
    color: #ff9b97;
    font-size: .8rem;
}

.kb-panel .kb-lead-submit {
    margin-top: 2px;
    padding: 10px 14px;
    border: 0;
    border-radius: 8px;
    background: linear-gradient(165.26deg, #C83333 10.42%, #621919 127.69%);
    color: #fff;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
}

.kb-panel .kb-lead-submit:hover {
    filter: brightness(1.1)
}

.kb-panel .kb-lead-submit:disabled {
    opacity: .5;
    cursor: default;
    filter: none
}

/* Mobile: 16px stops iOS zooming into fields */
@media (max-width: 566.98px) {
    .kb-panel .kb-lead input[type="text"],
    .kb-panel .kb-lead input[type="email"],
    .kb-panel .kb-lead input[type="tel"],
    .kb-panel .kb-lead textarea {
        font-size: 16px
    }
}
/* ---------- formatted bot replies ---------- */
.kb-panel .kb-bubble p,
.kb-panel .kb-bubble .kb-md-list {
    margin: 0
}

.kb-panel .kb-bubble:not(.kb-typing) > * + * {
    margin-top: 8px
}

/* keep the 3 typing dots in one even row */
.kb-panel .kb-bubble.kb-typing {
    align-items: center
}

.kb-panel .kb-bubble.kb-typing > span {
    margin: 0
}

.kb-panel .kb-bubble .kb-md-list {
    padding-left: 18px
}

.kb-panel .kb-bubble ul.kb-md-list {
    list-style: disc
}

.kb-panel .kb-bubble ol.kb-md-list {
    list-style: decimal
}

.kb-panel .kb-bubble li + li {
    margin-top: 4px
}

.kb-panel .kb-bubble strong {
    font-weight: 600;
    color: #fff
}

.kb-panel .kb-bubble a {
    color: #ff8a85;
    text-decoration: underline;
    word-break: break-all
}

.kb-panel .kb-bubble code {
    font-size: .9em;
    padding: 1px 5px;
    border-radius: 4px;
    background: rgba(255, 255, 255, .08)
}